1

Don't know where stops or stations are

2

Transfers to buses and BART

3

4

Hard to find bus stop, hard to read BART signs

5

6

7

8

Miss vehicles at transfers, have to pay for paratransit, weather problems

9

Poor signage, can't find buses in terminal, limited service

10

Bad connection times, long wait, hard to make transfers, dangerous street crossings

11

Limited service, need taxis or long walks, finding a bus stop

12

Time constraints, have to learn many systems, Don't know where stops and transfer points are, stations not built alike, can make mistakes, time problems, requites research and preplanning

13

Locating where to go, need training for new places

14

Fear of learning new routes, infrequent bus routes, no one to learn from, don't know where to find transit points, tough to cross new streets, don't know ID of bus or BART

15

Use 3 modes for work, no unified pass, don't know where stops or modes are, have to know many time schedules, no unified transit information, many calls needed, hard to get info on stops, street #, crossing, buildings

16

17

18

19

Finding transportation points, conflicting information, absence of landmarks

20

Not always clear how to transfer unassisted, hard to transfer, too many modes, terminals are a nightmare, bus transfer points not safe

21

Stations not standardized

22

Hard to find transfer points

23

Hard to learn in a new city, some towns don't have transit

24

Hard to find traffic signals, doors

25

Transfer points are hard to find

26

Being able to determine bus stops and buses, finding stations

27

Finding transfer points, where to get off & on, finding entrance gate, have to make advance trips, lack of info

28

Connection time problems, long waits, knowing which bus to take, stations not accessible, can't read signs and directions

29

Finding bus stops and bus #'s, drivers don't call stops, finding ticker machine, find fare gate

30

Hard to navigate in terminal, lack of info and signs, hard to get help, finding bus stop, no human assistance