1

Knew which bus stop you were at, knew which platform you were at, you're not sure when people tell you

2

Tells you where you are, easy to find places, don't have to ask, don't have to wait for people, gives instructions

3

More comfortable, didn't have to ask people, more independent, a lot faster

4

Could find bus stop easier, didn't have to get up close, would have missed Muni, knew how & where to find fare machine,

5

Tells where I am at, more easy, gives orientation

6

Helped to identify entrance, helped to identify fare box, easier to cross street, easy to find bus stop, didn't have to ask

7

Takes you to right locations, easy to find right doors

8

Able to do it independent, quicker, positive ID, confident I will find locations, self-assured

9

Knew which bus was there, easy to find transfers, no guess, defines areas, gives boarding direction, could find fare machine, knew which train to catch

10

Alleviates stress of finding someone to answer questions accurately, found bus stop quicker & easier, found phone quicker & easier, clarified correct locations, ID correct vehicle or mode, takes away anxiety of rushing to bus or pole, without TS wasn't sure, had to ask & got wrong info

11

Usually waste SO much time, TS helped me navigate quicker, can go to unfamiliar areas & navigate efficiently, TS helps make travel & transfers quickly & safely, don't have to ask, or deal with strangers, feel more independent, self-sufficient

12

Knew which way to go for Muni train, no 50/50 guess, told me where bus stops was, cardinal direction, TS located taxi stand, easy to find track doors, led me right there, ID right track, ID bus routes, knew where to get Muni ticket, right platform

13

Know where you are, confirms direction, know where bus stop is, know what bus stops there, confirms all spatial info, hell of a lot easier, confirms which direction transit runs

14

Knew where things were, where to turn for entrance, which buses stop at stop, don't miss locations and have to retrace, easier, more fluid, more confident, less stress, get good spatial layout, helps mental state

15

Told me where fare machine was, bus was, knew which way to go, help find taxi, knew which direction to leave station, knew exactly where bus stop is, which bus stops there, saves time, don't wander around, feel at ease,   secure, had fun, makes travel simpler

16

Much easier, less hit & miss, better mental map, likes not having to ask for help

17

Easier, quicker, more confident

18

Faster, tells where it is

19

Instant access to locations,  instant access to information

20

Was able to visit a variety of locations instead of only necessary ones, know when I’ve passed the bus stop or entrance, not just relying on physical landmarks, able to find new locations like ticket machine

21

Didn't have to ask, felt safer

22

Know where transfer points are, TS gives advance knowledge, pinpoints locations, less frustrating, positive ID, confirmation, able to find fare box & change machine to make transfers easier, gives specificity

23

Didn't' have to ask questions, more efficient, didn't need guidance, felt independent, more confidence, felt worthwhile, felt equal to sighted people

24

Didn't have to ask, TS gives relationships

25

Didn't have to ask, could do it on my own, saved time, could travel easier, gave me bus # of shelter so I could find it easy, cuts out the middleman

26

Would not have known Muni was there without TS, knew where ticket machine was, knew where bus stop was, knew info from a distance

27

Could not have found cab stand without TS, more sure of my choices, didn't have to always remember, gives me info I would not have had, ID's bus stop and other transit

28

I could easily find modes on my own, didn't have to ask & hope it's right, felt secure to do it, able to find various locations in a timely manner, wouldn't miss connections, didn't have to ask, felt independent, would not have done it on my own, assured of correct info, wouldn't have known where cab stand was, didn't have to get escort, knew where bus was located would not have known, learned that phones were in bus shelters

29

When you ask people for directions you can get close enough to use TS, didn't have to ask many people, opens up the world to independent travel, can find exact locations, don't have to guess, ID's bus stop.   ID's where you are, know exact pole or gate to wait at, no missed connections, ID's bus #'s that stop

30

Can expand your usage of different modes, knew direction, street names, what was on other side (of street), more beneficial, told me what bus stops at platform, saves much time, saves agony & frustration